What should be done if a guest’s order is incorrect?

If a guest’s order is incorrect, the appropriate course of action is to acknowledge the mistake and correct it promptly. This response is vital in maintaining high levels of customer service and ensuring guest satisfaction. By recognizing the error, the server demonstrates accountability and a commitment to the guest's experience. Promptly addressing the mistake shows that the establishment values its customers and is willing to go the extra mile to rectify any issues. This approach not only helps in preserving the customer’s trust but also enhances the overall dining experience, encouraging guests to return in the future.

Moving on without acknowledging the mistake would likely leave the guest dissatisfied, while offering a discount without correcting the order fails to address the main issue at hand and might confuse or frustrate the customer further. Simply apologizing and doing nothing can create a negative impression, as it does not resolve the primary concern of the guest's incorrect order.