What should a server do if a menu item is out of stock?

When a menu item is out of stock, the best practice is to inform the guest promptly and offer alternatives. This approach demonstrates good customer service by keeping guests informed about their options right from the start. It shows respect for their time and preferences, allowing them to make an informed decision without undue delay.

Being transparent about menu availability fosters trust and enhances the dining experience. Offering alternatives also ensures that guests do not feel disappointed and still have choices that may satisfy their cravings. This proactive engagement can lead to increased customer satisfaction and loyalty, as guests will appreciate the attentive service and thoughtful recommendations.

In contrast, waiting for the guest to order before mentioning the item is no longer available can lead to frustration or disappointment, as they may have set their heart on that specific dish. Remaining silent on the matter can create a sense of unprofessionalism and lead to a negative dining experience, while offering an outdated item does not align with providing guests with fresh and appealing choices.