What does upselling involve for servers at Yard House?

Upselling is a practice widely used in the restaurant industry, and for servers at Yard House, it specifically involves recommending higher-priced items or add-ons to enhance the dining experience. This technique not only adds value to the guests’ meals but also increases the overall check amount, benefiting both the restaurant and the server's tips.

When servers suggest premium items, such as a higher-end wine or a unique dessert, they guide guests toward choices that they may have otherwise overlooked. This approach can lead to increased customer satisfaction as well, as patrons often appreciate personal recommendations that elevate their experience. Additionally, by promoting add-ons like extra toppings on pizzas or appetizers that pair well with their main courses, servers can enhance the meal's enjoyment while also boosting sales.

In this context, options like offering discounts, encouraging guests to order more food without a focus on quality or price, or suggesting non-alcoholic alternatives do not align with the primary goal of upselling, which is to enhance the guest experience through higher-quality or more expensive options.