What are common signs that a guest might not be happy with their service?

A lack of eye contact is a common sign that a guest might not be happy with their service. When guests avoid making eye contact, it can indicate discomfort, dissatisfaction, or even a desire to disengage from an interaction. This subtle body language signals that something may be wrong, whether it's related to the service they are receiving or their overall dining experience.

In contrast, frequent smiles and eye contact generally indicate that guests are comfortable and enjoying their experience. Sharing menu suggestions can reflect engagement and interest, which is a positive sign of satisfaction. Engaging in conversation typically shows that guests feel relaxed and are enjoying their interaction, which further underscores a positive dining atmosphere. Thus, recognizing the absence of eye contact is vital for servers to promptly address any issues that may be affecting the guest's experience.